On 2018-07-09 08:34:11 Crave said:
Exactly. In my business, I get excited when a potential client calls me and wants to do business.
So what if you have listed what you offer 10 times that day. It's the first time that he is asking. Try and sell it for goodness sake. Instead of making him feel like a bore, or a pervert.
That "listing rates and services" monotone voice kills my brain, and any little bit of excitement that I may have had. Makes me wanna do admin. Ja.
On 2018-07-09 08:39:58 jjsoap said:
Have to agree the 1st phone call, pm is critical. The way you respond to that initial contact from Mr Horney Punter will determine the success of changing from a potential to a definite cutomer.
On 2018-07-09 09:52:18 Ziske said:
I have to admit I am always friendly on the phone, as that is the first impression a client gets of you, your telephone manner.
If the telephone manner is not up to standard how is the conversation and service in the room going to be?
Hugs
Ziske xxx
On 2018-07-09 10:13:04 SilverWolf said:
Very valid points!
No matter how popular you are, if you have time to answer the phone, make time to sell me on why I should pick you.
Most times you wont even have to do much more than put a smile in your voice. ;)