Posted: 2006-10-31 22:49:30
Hi Sally
I understand your point, and your difficulty. However you are not responding to the question I asked. My point was a) that what you have just said differs substantially from your earlier stated policy, and b) my comments were fair, written in a balanced way, and directed at the service I received rather than the lady in question. It is your site, and you can do what you wish, but I think that expecting you to honour your stated policy is a legitimate expectation.
Kep up the good work (this point aside, I appreciate your efforts).