On 2016-04-09 08:56:37 honeybear said:
I would think the poor telephone etiquette the OP was referring to is the disinterested manner in which some WG's answer the phone.
I'm sure many punters, including myself, have wanted to cut the call right there and then when the WG answers as if you've just awoken her up from a deep slumber (and it's only 5pm), sounds disinterested or it's too much trouble or as if she's doing you, the potential paying customer, a favour, and you've barely introduced yourself yet. While many WG answer in a cheerful, interested fashion, there are those that really sound like they are about to doze off or that you bugging them.
We know there are assholes out there that ask all sorts of shit but don't presume i'm one of them before we've even started our conversation !