On 2025-04-03 13:44:23 LasVegas said:
Was he refunded?? Did any other girl offer to follow through?
On 2025-04-06 20:41:15 Phoniexrising said:
Goosebumps your review literally made me cringe. Narcissism at its finest.
On 2025-03-28 15:06:57 Monaco said:
@Jayson90 Reflecting on my initial booking experience I acknowledge that I faced some challenges. As a relatively new wg at the time, I was still refining my processes and adjusting to the demands of the role.
Now, having gained more experience and confidence, I'm eager to demonstrate my growth and capabilities. If there's an opportunity to make up for any shortcomings or provide additional value in the future, please don't hesitate to reach out. I'm committed to delivering exceptional service and look forward to making it up to you if you'll allow me.
On 2025-04-08 09:52:59 Krystal said:
@Jayson90 Following a thorough review of the incident that occurred during your initial booking with Monaco, we take full responsibility for the mishandling of the situation and would like to take this opportunity to set the record straight and uphold the reputation of our brand. On the day in question, our management team was unavailable, and the two staff members on duty handled the situation to the best of their abilities, albeit not in accordance with our standard procedures.
We have since established that the incident was caused by a combination of factors, including a lack of clear communication from Monaco regarding her discomfort and an unfortunate misunderstanding. Turns out you had a finger nail that was causing her severe discomfort internally as well as bleeding. Unfortunately she didn't communicate this to you at the time. We understand that this led to an unpleasant experience for you, and for that, we apologize.
As someone who has carried the name of this brand the longest, it is unfortunate that an incident like this could ruin what we've worked so hard to achieve. As management, we would like to provide a full refund for your booking on that day as well as a warm welcome back should you choose to use our services again in the future.
Monaco will be sending you a personal apology aswell for the unpleasantries.
To facilitate the refund, please kindly provide your banking details at your earliest convenience by messaging me directly on +27 83 991 0576. We apologize for the delay in resolving this matter and appreciate your patience and understanding.
Once again, we apologize for the incident and look forward to the opportunity to serve you better in the future.
On 2025-04-08 09:52:59 Krystal said:
@Jayson90 Following a thorough review of the incident that occurred during your initial booking with Monaco, we take full responsibility for the mishandling of the situation and would like to take this opportunity to set the record straight and uphold the reputation of our brand. On the day in question, our management team was unavailable, and the two staff members on duty handled the situation to the best of their abilities, albeit not in accordance with our standard procedures.
We have since established that the incident was caused by a combination of factors, including a lack of clear communication from Monaco regarding her discomfort and an unfortunate misunderstanding. Turns out you had a finger nail that was causing her severe discomfort internally as well as bleeding. Unfortunately she didn't communicate this to you at the time. We understand that this led to an unpleasant experience for you, and for that, we apologize.
As someone who has carried the name of this brand the longest, it is unfortunate that an incident like this could ruin what we've worked so hard to achieve. As management, we would like to provide a full refund for your booking on that day as well as a warm welcome back should you choose to use our services again in the future.
Monaco will be sending you a personal apology aswell for the unpleasantries.
To facilitate the refund, please kindly provide your banking details at your earliest convenience by messaging me directly on +27 83 991 0576. We apologize for the delay in resolving this matter and appreciate your patience and understanding.
Once again, we apologize for the incident and look forward to the opportunity to serve you better in the future.