On 2021-11-30 10:54:20 Janine said:
ASASH, great idea!!! LOL, but I save everything, so I can see who the time wasters are.
Thanks, Nadia for your input, it helps me to also understand how to deal with these constant WhatsApps. Fully agree best punters are the gents who actually call you personally, but I do get great business from WhatsApp enquiries, too.
But made up my mind, now. Will just send my automated message, every time, and make it VERY clear, they have to call me for an appointment. That way my admin will get very easy.
Appreciate all the feedback.
On 2021-11-30 09:28:40 Janine said:
Please can the punters explain the following to me:
On 2021-11-30 09:59:44 ASASH said:
just delete the punters chat, he deletes yours, you delete his, then when a "new" enquiry comes through you will treat him with the same enthusiasm as a potential client
On 2021-11-30 12:35:07 buzzy64 said:
business 101, clients go back and fourth until they are 100 % and may still not purchase your product. do shops ban the clients from entering? no. tolerate it as its part of this industry. leave your emotions out of this transaction and you will be happier.seems like an impossible concept to grasp for many in this industry
On 2021-11-30 12:24:16 depends69 said:
On 2021-11-30 09:28:40 Janine said: Please can the punters explain the following to me:
Feels like us punters just answered this question from SP... when will it stop!!!
:)
Dear Janine and other SP's
Puntering (for most of us) is not an activity we want to be linked to. I'm sure you can understand that.
WhatsApp is extremely convenient especially if one is at work:
- use anywhere (even on the toilet)... try booking a session at the office!
It's most often open plan and everyone can hear your call.
- no tracking - chats and calls can be deleted without a trace. NO NUMBER ON ITEMISED BILLING especially if on a work phone
- paper trail when promises are made and not honoured
- cost nothing ... especially if at work using the work Wifi
- easy to use - even venues have adopted WhatsApp to make bookings
- many SP's using WhatsApp business don't have issues, because they are in a bookings and not responding to DM.
So if you want to stay in business, put on some big girl panties and respond to your customer in a friendly manner or use WhatsApp business (it costs a bit, but you will benefit so much)