On 2024-01-09 18:03:05 iloveagoodshag said:
Hi,
I paid via Luno yesterday but my gold membership has not been activated. I sent BTC to bc1qxpvkjhqevk92yjdjyne6crldlrauh6sjj3u5ez.
The transaction number is 5b7c6f049bb78dd71f534b9e5bbae27ba5fe2e4adf78b6828ce72fe0edb2039f.
Please assist
Thanks
Dear Sir
We can confirm that the incorrect amount was sent (0.00002BTC was not sent). Since Bitcoin fees are so high, it would not be cost effective for you to "top up" the transaction.
We've opted to give you the 2 months Gold Membership minus a few days to make up for the missing funds as well as a small admin fee.
Please ensure that the full amount is sent in future to avoid this situation. Also ensure that no fees are deducted by Luno itself. ESA should receive the full amount *after* Luno's fee deductions.
Regards,
ESA Support