Dear Crave
The browser that comes pre-installed with your phone just isn't up to the task. It is usually outdated and since it is part of your phone's operating system, it usually only gets updated when you do a major phone upgrade. It could be quite some time before they release a full system upgrade.
Also, to view Recorded Chats, Adobe Flash is required. This is standard on PC's, but on mobile phone, you must install a browser that supports flash.
Please install any of the following browsers from the Google Play store, and browse ESA only with a new and updated browser.
Photon Browser:
play.google.com/store/apps/details
Dolphin Browser:
play.google.com/store/apps/details
Please let us know if this solved your problem.
Regard
James